FREQUENTLY ASKED QUESTIONS

Measuring your filter cartridge may not be as straight forward as it at first seems. Please follow the steps below to be sure that you get the correct measurements. Remember that all measurements may vary up to 1/4" (60mm) due to expansion/shrinkage of the cartridge over time. Also, the most important consideration is to ensure that the thread is correct. If the other dimensions of the cartridge are slightly different to the ones that you have then, as long as they will actually fit in the filter compartment, that isn't a problem.

Cleaning your hot tub filters properly improves their efficiency, helps maintain sparkling water and makes them last longer - so costs you less money in the long term. You need to remove biofilm, grease and scale and just rinsing it with a hose or even jet washing it isn't going to do the jib. Find out how to do it properly here....

Microban protection makes filters easier to clean and keeps them cleaner and fresher between cleanings The high temperatures and a wet environment of a hot tub makes unprotected filter surfaces a target for the growth of bacteria. Our microban filter cartridges are manufactured from Reemay Advantage™ filter media with built-in Microban® antimicrobial product protection. This material combines 100% polyester synthetic fibres with Microban antimicrobial technology to filter out contaminants and inhibit the growth of bacteria - making sure your water is always perfectly clear, clean, and pure.

Measuring your existing hot tub cover for a replacement is not difficult but it is very important. We can rarely make hot tub covers based on the make and model of your tub because the manufacturers change their designs so often that it's very likely that the cover you receive won't fit properly and, therefore, it won't insulate properly. But don't worry, we have the simple tips to ensure that your cover fits perfectly....

Your hot tub cover can look way past its best very quickly if it is not maintained and cleaned regularly! Don't let this happen to your investment! Read about why this happens and what you can do to protect your cover.

If you have just broken one of the foam insert in your cover you don't need to replace the complete cover, you can simply remove the broken insert and replace it. Follow these guidelines to ensure that you order the correct size.

Ever thought of making your life a lot easier when it comes to removing and storing your hot tub's expensive, fitted cover? Well, it can be a lot easier with a hot tub cover lifter that is designed to take the strain out of lifting and moving your cover! Find out about the different types of cover lifter and how to choose one here....

Chlorine is the traditional pool and spa sanitiser, but unfortunately it is also the nastiest and one of the the hardest sanitisers to use correctly. Chlorine is very sensitive to pH fluctuations and doesn't work effectively if the pH is outside of the optimum range. In addition, chlorine is toxic, it is smelly and it can cause skin and eye irritation.

ecoONE is an easy-to-use, natural enzyme water conditioner that dramatically reduces the need for toxic spa chemicals and reduces filter cleaning. Simply add a bottle per month and pop a few bromine or chlorine tablets in a dispenser. ecoONE helps to maintain steady pH levels; reduces foaming, scum lines and water balance problems. ecoONE softens the hot tub water and stops skin irritation.

Bromine is slightly easier to use and less irritant than chlorine. It is also more tolerant of high pH and more stable at high spa water temperatures. A significant benefit of bromine over chlorine is that you have to use less chemical to achieve the same sanitising effect.

The eco3spa system is a complete, non chlorine water treatment solution developed specifically for hot tubs and spas, rather than swimming pools. eco3spa comprises blends of non-toxic surfactants and several types of natural enzymes that rapidly start a natural oxidation process and the purification of your hot tub’s plumbing and water. This purification process is further enhanced by the addition of specially formulated, Multi-Function Active Oxygen tablets to kill any harmful bacteria remaining in the water. eco3spa also contains coconut extracts to soften the water and hydrate you skin. It is non-toxic and will not irritate your skin or eyes.

Aquablanc a non- halogen (ie no chlorine or bromine) hot tub water treatment that is easy to use and particularly suitable for use in inflatable spas. The active sanitising component of Aquablanc is potassium monopersulphate tablets that disolve to produce Active Oxygen.

The Spa Frog System comprises pre-filled mineral and bromine cartridges. It is claimed that use of the mineral cartridge enables spas sanitised with Spa Frog to use 50% - 80% less bromine than standard bromine treated spas. The cartridges can either be placed in a re-usable floating holder or into a specially constructed chamber built into the side of some hot tubs.

Chlorine is the traditional pool and spa sanitiser, but unfortunately it is also the nastiest and one of the the hardest sanitisers to use correctly. Chlorine is very sensitive to pH fluctuations and doesn't work effectively if the pH is outside of the optimum range. In addition, chlorine is toxic, it is smelly and it can cause skin and eye irritation.

Chlorine is the cheapest form of sanitiser for your hot tub water but did you know that it is probably the worst choice you can make? Chlorine is the most difficult and time-consuming sanitiser to use and it is not well suited to the hot water in hot tubs. Just take a look at some of the reasons why you might want to look for an alternative to Chlorine...

There is a wealth of evidence that chlorine is harmful to health. For example, the United States Agency for Toxic Substances & Disease Registry (ATSDR) has published data that shows that the following effects have been observed in humans briefly exposed to chlorine (Nov 2010 Cas#:7782-5-5) : - mild nose irritation at 1-3ppm - eye irritation at 5ppm - throat irritation at 5-15ppm - immediate chest pain, vomiting, changes in breathing rate and cough at 30ppm - lung injury (toxic pneumonitis) and pulmonary oedema (fluid in the lungs) at 40-60ppm - death after 30 minute exposure at 430ppm - death after a few minutes exposure to 1,000ppm The concentrations listed above are approximate. In general, people who suffer from respiratory conditions, such as allergies or hay fever, or who are heavy smokers tend to experience more severe chlorine exposure effects than healthy people or non-smokers. Manufacturers of hot tub chlorine recommend a dosage of 5ppm of chlorine in your hot tub during daily use and significantly higher levels for regular shocking. There is overwhelming evidence that these levels of chlorine exposure are harmful to your body.

Water balancing is the process of maintaining the correct total alkalinity and pH of your hot tub water to ensure that your chosen sanitiser works to maximum effect. Correctly balanced water feels and looks good and protects your spa shell and equipment. Find out what the symptoms are if you don't get it quite right.....

Water balancing is the process of maintaining the correct chemical composition of your spa water. Maintaining correct water balance ensures that your chosen sanitiser works to maximum effect. Find out how to do it here....

Find out how to identify and correct most common hot tub water problems....

Foaming is caused by pollutants in the water. Common culprits are make-up, body lotion, hair gels and fabric conditioner from swimwear. Anti-foam is an additive that reduces the foam formation but, unfortunately, it can also make the water look dull so only use as a last resort. Find out more about the causes of foaming and what to do about it here...

During hot tub use organic pollutants from bathers and their costumes unavoidably become dissolved in the water. These contaminants can include perspiration, body lotions, make-up, urine, soap and fabric conditiioner from costumes. Because these contaminants dissolve in the water they cannot be removed by the filter and so they continually accumulate until they eventually make the water dull, cloudy or foamy. Find out how best to remove them with a hot tub shock...

Biofilm is where most of the bacteria in your hot tub originate from. The amount of bacteria that users introduce into the water is insignificant in comparision. Find out more about biofilm and how to remove it here....