We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. This privacy statement only relates to our website and does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.
You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.
INFORMATION WE MAY COLLECT FROM YOU
If you do give us your details and then decide you do not want us to use your details anymore, you can contact us to request that we remove them from our database.
If you want to buy things from us, you will need to give us the following personal information:
- Your name, billing address and delivery address
- Contact phone number and e-mail addresses
We also collect card payment details and other information that we need to process the online card payment or PaypPal payment correctly.
HOW WE WILL USE YOUR DETAILS
In order to process your purchases we will send you a confirmation email or we may contact you by email or telephone if we have questions about your order.
We may also use your information to manage your purchases, such as sending a confirmatory email, and process your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to Royal Mail or a courier if they deliver on our behalf.
Your card details will only be shared with any third parties as is necessary to process your transaction. For example, banks, credit card companies or PayPal who we need to contact to authorise and clear your payment. We do not store your credit card or PayPal details nor do we share customer financial details with any 3rd parties.
When you register or place an order we will ask you if you wish to sign up for our newsletter - if you do, simply tick the appropriate box. If you change your mind, you can let us know at any time.
Once you have signed up for our newsletter we would like to send you our latest offers by email.
We will not pass on your details to any other company.
You can check any information that we are holding about you, or ask any questions about this privacy statement by contacting us.
Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.
ABOUT COOKIES AND THE WAY WE USE THEM
In common with other websites, we do also use "cookies".
A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.
In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser version and the Website that you visited prior to this site.
WHERE WE STORE YOUR PERSONAL DATA
All information that you supply us, with the exception of payment information, with is stored on our secured server in the UK.
We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.
For the purpose of the Data Protection Act 1998 until 24 May 2018 and thereafter the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”), the data controller is Surespa Limited, registered in England & Wales, company no. 09246055. By Data Controller, this means Surespa Ltd determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us regarding your data please write to: Data Protection Officer, Surespa Ltd, Southgate Chambers, 37-39 Southgate Street, Winchester SO23 9EH UK